Cathy Thomas Hess, BSN, RN, CWOCN
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Cathy Thomas Hess, BSN, RN, CWOCN, President and Director of Clinical Operations of Wound Care Strategies (WCS) recently shared how the company’s success comes from an ability to connect with clients, see the big picture, and put together solutions that make sense. Not based on conventional ways of thinking, but instead, aggressively challenging norms to ensure the best strategies, practices, and advice, Wound Care Strategies provides patients with precision strategies and systems to benefit business, keeping each client’s unique need first.
Q: Please describe your work experiences that prepared you for your current position as President/Director of Clinical Operations at Wound Care Strategies.
A: I have defined success for myself in very personal ways. My nursing experiences in the early 1980s led me to shift my focus and become a certified wound, ostomy, and continence nurse (CWOCN). I began to realize that my passion in nursing, along with the many experiences, was a great combination to place me in leadership positions throughout my career. My clinical and operational experiences in acute care, home care, long-term care, durable medical equipment, and outpatient departments served as the foundation to my consulting career, which led to me launching my company in 1995. Using my core skill sets, I developed a paper documentation system, which is sold nationally, that provided organizations with the ability to manage their clinical, reimbursement, and regulatory processes effectively and efficiently. In 1999, I had the comprehensive paper documentation system developed into a computerized documentation system offered to outpatient wound care clinics as an integrated electronic medical record (EMR). This EMR, known as Tri-assess® Premier Software (TPS), was offered solely to the wound care clinics we assisted in developing, reengineering, or transitioning. In 2005, we began receiving calls from existing wound care clinics that were interested in using TPS as their EMR of choice. Today, our clients have the option to tap into our wide range of clinical and operational solutions to improve their business operations while using TPS. I can attest that our clinical tag line, “It’s not about the software, it’s about your process™” holds true ever since I developed our company. Without the right clinical, regulatory, and operational processes in place, one’s documentation may not be complete. The TPS tagline, “In goes the software, outcomes the better™” describes our technology goal, which is to capture the clinical, functional, and financial outcomes necessary for our clients to manage their business.
Q: What should our readers know first and foremost about Wound Care Strategies?
A: WCS provides the central framework for delivering the art of wound care and the science of integrated software as a total package within a turnkey solution. Every client’s department is unique in their process and workflow, which is why we listen and are personally involved in mapping best clinical and operational practices for each client. It does not matter if the hospital serves 80 beds or 800 beds--process is process and because each client is unique, our work is exciting everyday!
Q: Please tell me how you were first introduced to the arena of wound care and why you enjoy working in this arena.
A: After graduating from the University of Maryland, I worked in a level one trauma hospital that served a diverse group of patients managed by awesome clinicians and physicians. I was able to see patients everywhere from the emergency room, to the intensive care units, to the general medical floor.