A New Mobile-responsive Solution to Increase Patient Adherence: Instant Personalized Product HandoutsElaine H. Song, MD, PhD, MBA; Tiffany Hamm, BSN, RN, ACHRN, CWS; Jeff Mize, RRT, CHT, CWCA; Catherine T. Milne, APRN, MSN, CWOCN-AP; and Nataliya Lebendiskaya, RN, BSN, CWOCN
BACKGROUND: In the outpatient setting, uncomplicated wound healing heavily depends on patient adherence to wound care plans. To fulfill their role, patients need to know several factors about products: how to purchase, where to obtain, their cost, and appropriate use.
OBJECTIVE: This project aims to develop a solution for clinicians to quickly generate customized product handouts with clinical, coverage, pricing, and supplier information for patients.
METHODS: Using Design Thinking methodology, the solution was developed as a module within a cloud-based clinical decision support platform for wound care and hyperbaric clinicians as follows:
- Wound care specialists’ needs and desired features were identified through interviews;
- Prototype was developed with wireframing software then tested by specialists;
- Module was developed using robust programming language, library, framework, and APIs (Medicare, others);
- Module beta-tested at 5 wound clinics; feedback incorporated into the final product; and
- Beta-sites completed validation survey.
RESULTS: The final module instantly generates customized handouts for more than 900 wound care products across different brands. To generate a handout, the clinician chooses a product, enters the patient’s ZIP code, and selects the desired type of information. The handout is automatically populated with selected information, which may include product-specific description, Medicare coverage, copayment, local/online/preferred suppliers, pricing, and clinician’s notes; handouts can be printed, emailed and bookmarked. Of the surveyed beta-users, 100% indicated they would use the module daily/weekly, and 80% indicated it meets their needs very well (vs. moderately or not as much).
CONCLUSIONS: A mobile-responsive solution that generates customized wound care product handouts with clinical, coverage, pricing, and supplier information has the potential to significantly increase patient adherence while saving clinicians’ time.
Song EH, Hamm T, Mize J, Milne CT, Lebendiskaya N. A new mobile-responsive solution to increase patient adherence: instant personalized product handouts. Poster presented at: Symposium on Advanced Wound Care Fall; November 2-4, 2018; Las Vegas, NV.
This abstract was not subject to the WOUNDS peer-review process.